Frequently Asked Questions
Q: How much does it cost to have my document edited?
Our proofreading and editing rates are based on two factors: 1.) word count or length of the document you want edited or the number of words that you want edited in a document and 2.) how soon you want your edited document to be returned back to you. Our proofreading rates per word ranges from $.01 to $.02, depending on your chosen turn around time. Our editing rates, on the other hand, ranges from $.018 per word to $.03 per word, depending on your chosen turn around time.
Q: How will I know the word count of my document?
You can use MS Word or other word processing software to know the exact word count of your document. In case you are not using MS Word, you may use our word count counter found here.
Q: What form of payment do you accept for your services?
We use the payment gateway of Paypal for our transactions. With Paypal, you can pay using your Paypal funds or through credit card. Paypal provides secure credit card transactions so you can be assured that all your important information are kept confidential.
For our local clients, we may accept payment through bank transfer. Contact us for more information on this.
Q: I don’t have a Paypal account. How can I send you payment?
You can either create a new Paypal account or pay with a credit card. Paypal allows credit card payments through their gateway even without a Paypal account. For more information about paying through Paypal, please visit the Paypal website.
Q: How soon can you return documents sent to you for editing or proofreading?
Time frame for each document sent to us for editing depends on several factors. These factors include complexity of the document to be edited, number of words or pages, and many others. For documents consisting of 100 to 5000 words, you may set your own deadline, by choosing any of our preset turn around time frames: 72 hours, 48 hours, 24 hours, and less than 24 hours. For documents that contain more than 5000 words, please contact us for a free quote or to learn about the duration by which your document may be returned.
Q: How can I avail of your editing services?
Simply fill out the form found in the Contact Us section of this website or use the order form found here. You may also send us an email at info@editwriteservices dot com. Make sure to include your instructions, required time frame, word count of the document, and your specific guidelines on how we should edit your document. We will contact you once we receive your order.
Q: Do you ask upfront payment for your service?
Yes, we ask upfront payment for our proofreading and editing services. If you submit a document to us for proofreading or editing, we may not start working on your document unless payment is made.
Q: How can I be sure that you wouldn’t run away with my money after I send you payment?
Edit Write Services (editwriteservices.com) is a legitimate business. We are a legitimate registered business in the Philippines; thus, you can be assured that we won’t run away with your money and that we will really return your edited document on the agreed time frame.
Q: What if I am not satisfied with the changes that have been made in my document?
If you are not happy with the edits done to your document, you may request us to have your document re-edited. If such a case occurs, please mention the basis of your complaints and why you want to have your document re-edited. Our quality assurance team will make an investigation based on your complaints and if found to have a valid basis, we will gladly make the necessary revisions until you are satisfied with the changes being made. We will re-edit your document free of charge. You may ask for a revision on the following basis:
- Errors are still visible in the document
- The editor did not make the necessary corrections as per your instructions (e.g., style guide to be used, formatting, etc.
- The editing done on your document was not satisfactory.
Q: I found no problem with the edited document sent back to me, but I have added a few words. Can I have my document re-edited free of charge?
No. We do not perform a free re-edit on documents that have additional words added to it after it has been sent back to you. If ever you need the words you added to be edited, please make a new order instead. You can specify in your instructions that you only want the new added words to be edited. Payment for the order will be computed based on the number of words you want edited only not on the entire document.
Q: What if I change my mind and want to cancel my editing or proofreading order?
We will certainly refund the money you paid for our services. However, if we have already started working on your document before you made the cancellation, we may charge a fee for the refund. A portion of the total amount will be deducted from the refund amount to compensate for the time and effort we have spent on editing your document.
Q: When should I use your proofreading or editing service?
You should request for our proofreading service only if your document is already on its final draft. This means that your document may have already been previously edited or if you think that your document needs only slight corrections. If you need to have heavy editing done on your document, it is advised to use our editing service instead.
Q: Do you require a minimum order for your editing and proofreading services?
No, there is no minimum order required to avail of our editing and proofreading services. However, we do require a minimum payment ($3.00 for proofreading and $4.50 for editing). This means that if you need a one-page document edited, regardless of whether it only has 50 or 250 words, you will still be required to pay the minimum amount.
Q: Will you disclose my privacy and share my document to third parties?
Definitely, no. Your information is safe with us. We value your privacy and we will never disclose or share your information with third parties. Your document will also be kept safe and will be deleted from our system after it has been sent back to you.
Q: Do you offer other services aside from editing?
Yes, we do. Aside from editing, we also offer Article Writing, eBook Ghostwriting, Search Engine Optimization, Press Release Writing, Review Writing, Blogging, Blog Management, and Article Submission Services. Please refer to our Services page to view a complete list of the services we offer by client category.